If you don’t recognize the amount on your statement, multiple purchases might be grouped into a single transaction. You might not receive a separate email receipt for each purchase. Sometimes the charges appear on your statement a few days after the purchases were made. Learn what to do if you don’t recognize the amount on your statement.
- Compare your purchase history with the charges on your statement
If you’re not currently logged in with the same Apple ID that you use to make purchases in the App Store and iTunes Store, if you’re using a different device, or if you don’t see your purchase, learn how to view your purchase history on your iPhone, iPad, iPod touch, Mac, or PC. You can also use reportaproblem.apple.com to review your purchase history and receipts.
- Check the status of your subscriptions
Make sure that your charges aren’t for a subscription that you or a family member set up. If you’re not currently logged in with the same Apple ID that you use with the subscription that you want to manage, if you’re using a different device, or if you don’t see your subscription, learn how to view, change or cancel your subscriptions. If you don’t see your subscription, you might be billed directly through the provider instead of Apple.
- Check all of your Apple IDs
If you ever added a payment method to another Apple ID, the unrecognized charges might have been made using that account. Check the Purchase History of each Apple ID that uses your payment method.
- If you share your devices
If you share your device with others, including young children, you can manage your password preferences.
- If anyone else has your Apple ID password
Anyone who has your Apple ID password can make charges to your account. If you have unauthorized charges, change your Apple ID password.
- Contact Apple Support
- If you compare your statement to your purchase history and still don’t recognize a charge, you can contact Apple Support.
- If you don’t use your Apple ID to make purchases from the iTunes Store or App Store and see charges on your statement, contact Apple for help with Apple ID account security.
- If you think you’re being billed twice for the same item, it might be a payment authorization hold and not an actual charge. The charge will disappear after your purchase clears.