Top 9 Apple GiveBack Topics & Solutions

What devices are eligible for trade in with Apple GiveBack?

Quick fixes:

You can trade in Apple and third-party devices. Many Apple and third-party devices are eligible for a trade-in refund or an Apple Store Gift Card. And all Apple devices are eligible for recycling. Either way, hand Apple your used devices and they will handle them responsibly.

Is there a way to track my trade-in status?

Quick fixes:

If your trade-in will be applied as a refund toward an online purchase, you can track it from your Apple Store account.

If you’re trading in for an Apple Store Gift Card, you can follow the status of your iPhone, other smartphone, iPad, or Apple Watch trade-in here. You can follow your Mac or other computer trade-in here.

Will I always receive the estimated trade-in value?

Quick fixes:

Once your device is received within the appropriate timeframe and is verified to be in the condition that you described, you will receive the estimated value either as a refund toward your payment method or as an Apple Store Gift Card.

If the condition doesn’t match what you described, a new estimated trade-in value will be sent to you via email. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be sent back to you at no charge.

Can I cancel a trade-in?

Quick fixes:

If you haven’t yet shipped your device, you can cancel your trade-in by simply keeping your device.

If you’ve already shipped your device, the trade-in can’t be canceled. If you receive a revised trade-in value after the inspection of your device, you can then choose to reject it.

Do I have to include accessories like chargers, cables, etc?

Quick fixes:

In some cases, your final trade-in value can vary depending on if you send in your power adapter or not. You don’t have to, but you can always send in your chargers and cables, and Apple will recycle them for you.

When will I receive my gift card or refund?

Quick fixes:

Expect to receive it within 1–2 weeks of shipping your device.

Is my personal data safe?

Quick fixes:

Before you send us your device, you should back up then wipe all your data. This ensures that all your personal information is completely removed from your device before you trade it in or recycle it.

Click here to see how to selectively back up your iPhone/iPad/iPod touch data.

Do I have to provide proof of purchase for the device I trade in?

Quick fixes:

No, there is no proof of purchase required to trade in a device with Apple GiveBack.

How quickly do I need to send my device to you?

Quick fixes:

The estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this timeframe to ensure that you get this value. Recycled devices should be sent back as soon as possible, at a time that’s convenient for you.