Scammers use any means they can—fake emails, pop-up ads, text messages, even phone calls—to try to trick you into sharing personal information, such as your Apple ID password or credit card information. Use this information to protect your account and avoid scams.
Question one: How to protect my Apple ID?
- Never share your Apple ID password or temporary verification codes with anyone. Apple will never ask you for this information to provide support.
- Use two-factor authentication to protect your Apple ID. Learn more about security and your Apple ID.
- If you believe that your Apple ID has been compromised, change your password immediately.
- Avoid scams when using Apple Pay to send and receive money.
Question two: How to identify phishing scams?
- The sender’s email address or phone number doesn’t match the name of the company that it claims to be from.
- Your email address or phone number is different from the one that you gave that company.
- The message starts with a generic greeting, like “Dear customer.” Most legitimate companies will include your name in their messages to you.
- A link appears to be legitimate but takes you to a website whose URL doesn’t match the address of the company’s website.*
- The message looks significantly different from other messages that you’ve received from the company.
- The message requests personal information, like a credit card number or account password.
- The message is unsolicited and contains an attachment.
Question three: What if I receive a phishing email or text message?
- Never follow links or open attachments in suspicious or unsolicited messages.
- Report phishing attempts and other suspicious messages to Apple
- If you receive what you believe to be a phishing email that’s designed to look like it’s from Apple, please send it to email@example.com.
- To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, please send them to firstname.lastname@example.org.
- To report spam or other suspicious messages that you receive through iMessage, tap Report Junk under the message.
Question four: What if I get a suspicious phone call or voicemail?
Scammers spoof phone numbers and use flattery and threats to pressure you into giving them information, money, and even iTunes gift cards. Always verify the caller’s identity before you provide any personal information. If you get an unsolicited call from someone claiming to be from Apple, hang up and contact Apple directly.