Restore Lost Call History On iPhone Due To iOS 10.2 Update

By | December 20, 2016

ios 10.2 call history recovery

Question: My job is a customer service, I have up to hundreds of phone call everyday. When yesterday I updated my company iPhone 6S to iOS 10.2, when I click on call log and its all gone. I haven’t back them up or save them into my PC. Can you please guide me how to recover lost call history on newly iOS 10.2 update iPhone? Thanks!

A customer has unexpectedly a lot of phone calls in and out per day. It is quite common that call logs get wiped or disappeared due to accidental deletion, iPhone iOS 10.2 update (Like our user above). If your call logs missing or disappeared, don’t panic. In this article we will guide how to restore missing call logs on iOS 10.2 iPhone?

There are actually several ways to restore disappeared call history on iPhone after update to iOS 10.2: recover from iPhone directly or recover from iTunes/iCloud backup. If you use iTunes or iCloud backup to only want to restore disappeared call history back to your iOS 10.2 iPhone, your current data in your phone might overwritten. In here, I will introduce an iOS data recovery tool – iFonebox that can help you on how to restore missing call logs on iPhone with iOS 10.2 in safer and convenient way. iFonebox allows you to recover from your iPhone directly as well as extract and recover lost call history selectively from iTunes and iCloud backup.

Read also: How to recover deleted call logs from iPhone 7?

iFonebox is a professional and trustworthy iOS data recovery software as well as iPhone backup extractor. It works well on Windows and Mac computer and supporting up to 16 data recovery. By using iFonebox, you are allows to restore missing call logs even you have or don’t have backup. In addition, save the recover call history to your computer and the call history recovery will include names, phone numbers, dates of calling, duration etc.

In order to begin to restore disappeared call history on iPhone after update to iOS 10.2, you need to download and install iFonebox on your computer.

windows-download mac-download

Part 1: Recover lost call history on iOS 10.2 iPhone directly

This is for user who didn’t have back up on their call history.

Launch iFonebox. Select “Recover from iOS device” as your recovery mode, connect your phone via USB cable, bear in mind that, you need to tap “Trust the computer” on your iPhone screen if it is the first time to connect your iPhone to PC. Next step is toclick “Start” to begin.


Scan “Call History” from iPhone. When you on the interface of iFonebox, you need to select “Call History” under “Text Data” and begin the scanning process. PS: if you having large data on your iPhone, it might take a little longer on scanning, just be patient.


Preview and Select. After scan done, you can select “Only display the deleted items” to filter your results if you are looking for disappeared call history. After done select, just click “Recover to PC”. iFonebox will export the call log in both CSV and HTML format.


Part 2: Restore disappeared call logs on iPhone with iOS 10.2 from iPhone backup.

iTunes back up

If you have back up your call history on iTunes before you update to iOS 10.2, Click here and we will guide you how to restore disappeared call history on iPhone by using “Recover from iTunes backup” as the recovery mode.

iCloud back up

Run iFonebox and Sign in to iCloud.Launch iFonebox and connect your phone via USB cable. Select “Recover from iCloud backup file” as the recovery mode on the interface of iFonebox. Please log in your apple ID and password before proceed to next step.


Select the backup files you want to recover and then click “Download”. You may only select “Call History” to download during this recovery to reduce the download time. Next, select “Call History” item under “Text Data” from downloaded backup files and click start scan.


Preview and Recover. After scanning, Preview and select the lost call logs want to recover and tap “Recover to PC” on the bottom right of the interface.


Using iFonebox to restore disappeared call history on iPhone after update to iOS 10.2 is very simple and convenient. Any problems feel free to comment on below.
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