Messages Keep Disappearing After Upgrade To iOS 9.3.1, How To Restore?

By | April 14, 2016


I recently upgraded my iphone 5 to ios 9.3.1. I am encountering lots of problems with text messages: 

  • Messages keep disappearing at regular intervals 
  • When I send messages, it keeps saying “sending”, but never finishes sending. 
  • Alert sounds not working for incoming messages

iPhone 5, iOS 9.3.1, recent upgrade to ios 9.3.1

Apparently, after upgrading to iOS 9.3.1, text messages keep disappearing from iPhone. It is not the first time for me to hear about such a weird situation. But don’t worry. We do have methods to help you recover disappeared text messages from iPhone due to iOS 9.3.1 upgrade. Here, two points will be introduced below: one is the reason of text messages keeping disappearing after update, the other one is how to retrieve disappeared messages to iPhone after iOS 9.3.1 update. Follow up and keep reading below.

Why do text messages keep disappeared after iOS 9.3.1 update? 

When update to iOS 9.3.1, the settings for messages may be factory reset, which means settings in messages get changed. So you can go to Settings > Messages> Keep Messages forever. Then you can check whether text messages will be disappeared at interval.

How to recover disappeared text messages from iPhone due to iOS 9.3.1 update? 

In order to find and retrieve iPhone disappeared text messages after upgrade, I think the best way for you is to use iFonebox, which is a professional iPhone text messages recovery tool to help you get back disappeared text messages to iPhone again.

As the powerful iPhone data recovery tool, iFonebox can not only recover deleted or lost text messages, contacts, notes,wechat messages, whastapp messages, etc, from iPhone or iPad directly, but extract and restore lost data from iTunes or iCloud backup selectively, not wiping any data on your iOS device. So cool. Plus, you can transfer recovered text messages to your computer for view and print or to iDevice. Amazing. Next, detailed steps are shared below to help you recover disappeared text messages from iPhone due to iOS 9.3.1 upgrade.

It is necessary to download and install iFonebox on your computer firstly. There are two versions accessible: Windows version and Mac version.


Launch iFonebox. Choose Recover from iOS Device mode. Please connect your iPhone to the computer with USB cable so as to scan and recover disappeared text messages to it. Once connected successfully, your iPhone will be detected by iFonebox. If it is the first time to connect your iPhone to the computer, you need to click “Trust the computer” on your iPhone screen. Click Start button to begin.

ifonebox-main-interface (2)

Scan messages from iPhone. Click on Messages item to start scanning and analysis process. It may take some time to scan if you get a larger data for text messages on iPhone.

ifonebox-2 (2)

Preview and select messages to recover to iPhone. Now you can select those lost messages and then, click Recover to Device button. Once clicked, just follow the reminders pop-up from the software. You need to turn off Find My iPhone in advance. After restoring, your iDevice will be restarted and then upgrade. Once all are done, those selected old  messages have been in your iPhone safely and successfully.


Notes: If you want to recover found text messages back to your iPhone, you’d better turn on Airplane Mode when connect your iPhone to the computer, just in case messages transferring fail because of new text messages received during the process.

That’s it. It is quite convenient to retrieve disappeared text messages from iPhone within the help from iFonebox. Also, you can use it to extract and restore lost messages from backup via choosing Recover from iTunes Backup or Recover from iCloud Backup mode.

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