I am attempting to sign in to iCloud.com. The two factor authentication process works, but then I get a request to update my Apple ID, but I never receive the verification code email. Any ideas please what could be the problem.
When you make certain updates to your Apple ID, Apple will send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account. If you can’t find the email after Apple send it, these steps can help.
- Search for the email
We’ll send the email from “Apple,” so you can quickly search for it. If it isn’t in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
- Make sure you’re checking the correct email account
If you’re looking for a password reset email, make sure you’re checking the correct email inbox. It will either be your primary Apple ID email address or a separate rescue or notification email address that you added to your account.
If you’re looking for a verification email, you can sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you’re trying to verify. If the email address is incorrect, you can update it and send another verification email.
- Resend the email
To resend a reset email, repeat the steps to reset your password or security questions, and we’ll send an email to your rescue or primary Apple ID email address. To resend the verification email, sign in to your Apple ID account page. Click Resend next to the email address that you want to verify, and we’ll send an email to that address.
- Make sure that you’re getting email
If you’re not getting any email, you might need to contact your email service provider for help.
- Contact Apple
Go to System Status and see if Apple ID is available. If you still can’t find the reset email or verification email, contact Apple Support.