When I’m connected to Wi-Fi, the Wi-Fi icon doesn’t show sometimes and it doesn’t use the Wi-Fi when using an app that uses a connection. I have to keep on going to the settings to turn on and off the Wi-Fi so that it stays connected. I also reset the router and the network settings in my phone and the Wi-Fi doesn’t stay connected.
First, determine what the issue is. Knowing what’s wrong will help you identify appropriate troubleshooting steps.
Case one: The symptom occur with more than one Wi-Fi device
Wi-Fi issues may be related to the network in question or they may be related to the iPhone joining that network. Usually, if other computers or devices, such as Apple TV or iPad are able to get on the Internet without issues, then your Wi-Fi router is probably fine.
- Make sure that your router is on and you’re within range
If you’re too far from your router, you can’t get a signal, so make sure that you’re within range.
- Make sure that Wi-Fi is on and you can see your network
Tap Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you’re connected.
- If asked, enter your Wi-Fi password
If asked, enter the password for your Wi-Fi network. Get help if you don’t know your password. Even if you enter the correct password, you might see an “unable to join the network” message or an “incorrect password” message. Restart all of your devices, then try to enter your password again.
- Check your cables and connections
If you still can’t connect to your network or get online, make sure that your router is connected to the modem and turned on.
- Reset your Network Settings.
Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
- Call your cable company or internet provider for help.
If you can’t get online using your other devices, there might be a service outage.
Case two: This symptom only appears on the current device
Try restarting your iOS device, router, and cable or DSL modem. To restart your router or modem, unplug it, then plug it back in.
After you restart each device, see if you fixed the issue.
- Make sure your software is up to date.