Question one: How to join?
- Join online. Or visit us at a store.
- Choose your level of AppleCare+ coverage.
- Provide your carrier account details.
- Back up the data on your current mobile phone.
- Have your personal information and credit card on hand.
Question two: If I choose to upgrade to iPhone XS, iPhone XS Max, or iPhone XR, what happens to my iPhone Upgrade Program eligibility next year?
You will still be eligible to upgrade next year. However, your new upgrade eligibility date will be determined by the start date of your new iPhone Upgrade Program loan. Please note that you are eligible to upgrade after six months in the program, as long as you have made the equivalent of at least 12 payments.
Question three: I just bought a new iPhone. Can I exchange it for the new iPhone XS, iPhone XS Max or iPhone XR?
If you purchased your iPhone within the last 14 days, you can return it by calling 1-800-MY-APPLE or by visiting an Apple Store. When pre-order begins, you’ll be able to purchase the new iPhone XS, iPhone XS Max, or iPhone XR.
Question four: Can I trade in my current smartphone with Apple GiveBack?
Yes. You can trade in your eligible device, online or in an Apple Store, for an Apple Store Gift Card. If your device is not eligible for credit, Apple will recycle it for free. No matter the model or condition, we can turn it into something good for you and good for the planet.
Question five: Who is Citizens One?
Citizens One is Apple’s official financing partner for the iPhone Upgrade Program. Monthly charges will appear on your credit card statement from Citizens One per the terms of your installment loan. You will also receive communications from Citizens One about your loan.
Question six: What do my monthly payments cover?
Your monthly payments cover the full cost of iPhone, as well as AppleCare+ coverage.
Question seven: What happens to my new loan if I choose to pick up my new iPhone at an Apple Store but then fail to pick it up?
If you do not pick up your iPhone within 14 days after the scheduled pickup date, it will be returned to store inventory. Your new loan will be canceled, and any charges applied to your credit card will be refunded. The monthly payments associated with your current iPhone will continue.