Scammers often try to trick you into sharing personal or financial information by sending you messages or links to websites that might look like they’re from Apple, but their actual purpose is to steal your account information. If you’re not sure whether an email about an App Store, iTunes Store, iBooks Store, or Apple Music purchase is legitimate, these tips may help.
- Is this email legitimate?
If you receive an email about an App Store or iTunes Store purchase, and you’re not sure whether it is real, you can look for a couple of things that can help confirm that the message is from Apple.
Genuine purchase receipts—from purchases in the App Store, iTunes Store, iBooks Store, or Apple Music—include your current billing address, which scammers are unlikely to have. You can also review your App Store, iTunes Store, iBooks Store, or Apple Music purchase history.
Emails about your App Store, iTunes Store, iBooks Store, or Apple Music purchases will never ask you to provide these information over email:
- Social Security Number
- Mother’s maiden name
- Full credit card number
- Credit card CCV code
- How to update your account info safely?
If you receive an email asking you to update your account or payment information, only do so in Settings directly on your iPhone, iPad, or iPod touch; in iTunes or the App Store on your Mac; or in iTunes on a PC.
To update your password for the Apple ID that you use for purchases, do so only in Settings on your device or at appleid.apple.com.
- What if you received or acted on a likely phishing message?
If you received a suspicious email, please forward it to firstname.lastname@example.org. If you’re on a Mac, select the email and choose Forward As Attachment from the Message menu.
If you think you might have entered personal information like a password or credit card info on a scam website, immediately change your Apple ID password.