Question one: What if an apple logo with progress bar after restoring iPhone, iPad, or iPod touch?
- This process can take as little as a minute if your device has little or no data or if you’re erasing the device. If your device contains a large number of files, the process can take from several minutes to an hour.
- If the update or restore never completes or your device is unresponsive, force your device to restart.
- If your device has been in this state for several hours, contact Apple Support.
Question two: What if you receive an error while restoring from an iCloud Backup?
If you’ve already attempted to restore your device, and you’ve received an error, you’ll want to do the following:
- Erase the device and set it up as new.
- Check your software version and confirm that it’s up to date.
- Confirm that you’re connected to WiFi.
- Erase the device and try to restore from your iCloud backup again.
- If you still need help, contact Apple Support.
Question three: What if the backup you want to restore from doesn’t appear on the Choose a Backup screen?
Confirm that you have a backup available.
Try to restore your backup on another network.
If you still need help, contact Apple Support.
Question four: What if I miss information after I restore my device with the backup?
- Make sure that you correctly restored your iOS device from iCloud Backup.
- Make sure that iCloud Backup includes the kind of information that you’re missing.
- You can also check to see if you have any iTunes backups that may contain the data that’s missing.
- Sometimes the restore process might look complete, but your device is still downloading information in the background. To check this, tap Settings > [your name] > iCloud > iCloud Backup. If your device is still being restored, you see “This [device] is currently being restored and will automatically back up when it is done.”
Question five: How to download iCloud backup to my computer without an iOS device?
If you backed up your device before, you would have to restore the backup to your device to see any of the backed up data. However, it will result in losing all the current data and settings on your device. Actually, there are a number of utilities that can dissect and interpret that backup, extracting the various bits and pieces. There’s a powerful iOS backup extractor called iFonebox to assist you to preserve specific data from iCloud backup.