Activation Lock helps you keep your device secure, even if it’s in the wrong hands, and can improve your chances of recovering it. Even if you erase your device remotely, Activation Lock can continue to deter anyone from reactivating your device without your permission. Let’s take a look at some of common issues about it.
Question one: What if your device is lost or stolen?
Put it into Lost Mode immediately with Find My iPhone. To put a device into Lost Mode, sign in to icloud.com/find from a Mac or PC or use the Find My iPhone iOS app. If your iPhone is covered by AppleCare+ with Theft and Loss, the theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it’s lost or stolen.
Question two: What if you forget your Apple ID or password?
If you forget your password, you can reset it from your device or your Apple ID account page.
If you can’t find your Apple ID or reset your password, you’ll lose access to your account and might be unable to use or reactivate your device. To help prevent this, visit your Apple ID account page periodically to review and update your account information.
Question three: What should I do before I buy a device from someone else?
Ask the seller whether or not they’ve turned off Activation Lock, make sure that the device is erased and no longer linked to the previous owner’s account.
- Turn on the device and slide to unlock.
- If the passcode lock screen or the Home screen appears, the device hasn’t been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings.
- Begin the device setup process.
- If you’re asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password.
Question four: What should I do before I give away your device or send it in for service?
- Make sure that you turn off Find My iPhone on your device
- Just sign out of iCloud and then erase all content and settings