Get Help With The Display Module On Your iPhone/ iPad

By | February 1, 2019

My iPhone X stopped responding to touch all of a sudden. I forced a restart, but I cannot enter my passcode because it still is not recognizing any touch. Does anyone have the same experience? Help please!

issues with the display module on your iphone/ipad

Question one: What if your display doesn’t respond to touch?

  1. If your display, or part of your display, doesn’t respond, you might need to force restart your device:
  • On iPad Pro 11-inch and iPad Pro 12.9-inch (3rd generation): Press and immediately release the Volume Up button, then press and immediately release the Volume Down button. Press and hold the Power button until the device restarts.
  • On iPhone 8 and later: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
  1. Some iPhone X displays may experience touch issues

An affected device may exhibit the following:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched

Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge. No other iPhone models are part of this program. Choose one of the options below to have your iPhone X serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

  • Find an Apple Authorized Service Provider.
  • Make an appointment at an Apple Retail Store.
  • Contact Apple Support to arrange mail-in service via the Apple Repair Center.

Note: Before service, backup your iPhone to iTunes or iCloud. Or you can also selectively transfer iPhone/iPad data to your computer.

 

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