Get Help With iCloud Drive

By | December 28, 2018

iCloud Drive keeps all of your files up to date on all of your devices. Learn how to find and edit your documents, open and save your files, and make the most of iCloud Drive.

things you should know about icloud drive

How do I see my files on my iPhone, iPad, and iPod touch?

On your iPhone, iPad, and iPod touch with iOS 11 and later, you can access your iCloud Drive files from the Files app. The Files app even makes it easy to share your documents with someone else, collaborate in real time on your Pages, Numbers, and Keynote projects, and manage everything that you store in iCloud Drive.

If you don’t have the Files app on your device, update to iOS 11 or later. If you’re using iOS 9 or iOS 10, you can use the iCloud Drive app.

Note: Before you update your device, you’d better back your important data up to avoid data loss. iFonebox enables you to choose specific data to back up without backing the whole device. 

What if I don’t see all of my files?

When you turn on iCloud Drive, any documents that you already store in iCloud automatically move to iCloud Drive. You can see your files on iCloud.com, in the Files app on iOS 11 and later, in the Pages, Numbers, and Keynote apps, or in the iCloud Drive app on iOS 10 and iOS 9.

If you don’t see your files in any of those locations, make sure that you set up iCloud Drive on all of your devices. If you don’t see the files from your Mac Desktop and Documents folder on iCloud.com, go to System Preferences > iCloud, then click Options next to iCloud Drive and make sure that it’s turned on.

How do I automatically save my documents to iCloud Drive?

You can update the settings on your iPhone, iPad, or iPod touch so that your documents automatically save to iCloud Drive, On My [device], or a third-party cloud service.

  1. Go to Settings.
  2. Choose to update the settings for Pages, Numbers, or Keynote.
  3. Tap Document Storage.
  4. Choose where you want to automatically save your documents.

What if my files don’t update to iCloud?

Check these things first:

  1. Make sure that you have enough iCloud storage. If you need more space in iCloud, you can buy more iCloud storage or free up space by deleting content.
  2. Sign in to iCloud on all of your devices and turn on iCloud Drive.
  3. Make sure that you have an active Internet connection on your Mac and on your iPhone, iPad, and iPod touch.
  4. Install the latest versions of Pages, Numbers, and Keynote. See which versions of Pages, Numbers, and Keynote you can use with iCloud Drive.
  5. Create a new document and save it to see if it uploads to iCloud. If it does, see if the other documents start uploading.

What if I see a Resolve Conflict message when I open a file?

Choose the version of the document that you want to save, and then click Keep to update it in iCloud. This message means the file was updated on another device or from iCloud.com since the last time you signed in to iCloud.

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