My Face ID has stopped working. I have reset the Face ID and tried to set it up again. The device does not seem to be able to get my face into an acceptable position, it keeps asking me to move the phone higher/lower/closer/further away. Help please!
Everybody who uses an iPhone X or later must be so disappointed when the Face ID doesn’t work properly. Did you have the similar issue that the Face ID has randomly stopped working? In this article, we’re going to share you some tips on this topic.
What’s the Face ID technologies?
The technology that enables Face ID is some of the most advanced hardware and software that we’ve ever created. The TrueDepth camera captures accurate face data by projecting and analyzing over 30,000 invisible dots to create a depth map of your face and also captures an infrared image of your face.
What is the principle of the Face ID?
Face ID lets you securely unlock your iPhone X or later, authenticate purchases, sign in to apps, and more with just a glance. In the unlocking process, the iPhone has to make a depth map of the user’s face using the sensors, which is then compared with a mathematical representation of the registered user’s face stored in the Secure Enclave, a task that can largely be improved just by increasing processing performance.
What if the Face ID is stopped working on your iPhone X or later?
- Make sure that your device is updated to the latest version of iOS 12
- Make sure that the features you’re trying to use Face ID with are turned on
- Make sure that nothing is covering the TrueDepth camera
- Make sure that your eyes, nose and mouth are fully visible to the TrueDepth camera
- Make sure that you’re facing the TrueDepth camera
- You can set up an alternate appearance so Face ID still recognizes you if you have an appearance that can look vastly different
- Reset Face ID then set it up again
- Take your device to an apple retail store or apple authorized service provider or contact Apple Support.
What should I do before I take my device to apple retail store?
If there is important data on any device, it should be backed up, at the very least once. Erase by definition means to remove the data. Hence, by definition it is impossible to erase a device and still maintain any data. Just click here to learn how to selectively back specific data up.