Question one: Where can I get Apple-certified repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
Question two: How long will it take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Center or if your technician needs to ship it for you, it will be returned or ready for pickup in approximately 7-9 days.
Question three: How much will it cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, an AppleCare plan, or consumer law. Apple’s $29 iPhone Battery Replacement Plan Ends January 1!
Question four: What should I do to get ready for the repair?
- Back up your iOS device.
- Have your Apple ID password ready.
- Turn off Find My iPhone.
- Make an appointment or request service.
- Bring your sales receipt (if possible), in case your service requires proof of purchase.
- Bring your device and any accessories that you need help with.
- Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
- If you haven’t already, call to check whether you need an appointment before you go to a service location.
Question five: Do you need a repair for other issues like the Home button or liquid damage?
- If your iPhone issue is covered by the Apple warranty, an AppleCare plan, or consumer law, there’s no charge. This does not include accidental damage, which requires a fee.
- If your iPhone has accidental damage and you have AppleCare+ coverage, you can use one of your accidental damage incidents to cover the repair. Each incident of accidental damage coverage is subject to an AppleCare+ service fee or a deductible, depending on your plan, as shown below.
- If your iPhone was damaged and you don’t have AppleCare+ coverage, your repair fee will vary, depending on the repair, up to the out-of-warranty fee below. These out-of-warranty prices are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.