Things you can check
- Make sure that you correctly restored your iOS device from iCloud Backup. When you sign in to iCloud, it’s not the same as when you restore from iCloud Backup. Learn how to restore from iCloud Backup.
- Make sure that iCloud Backup includes the kind of information that you’re missing. If you restore an iPad from an iPhone backup or vice versa, some data won’t restore.
- If an app asks for your Apple ID password during the restore process, make sure that you enter it. Some apps, like iTunes, need your password before they can restore content purchased in those apps. If you purchased content on multiple Apple IDs, enter the password for each Apple ID when prompted.
- If the restore process takes a long time to finish, or if you receive an error message, learn what to do.
- You can also check to see if you have any iTunes backups that may contain the data that’s missing.
- Sometimes the restore process might look complete, but your device is still downloading information in the background. To check this, tap Settings > [your name] > iCloud > iCloud Backup. For iOS 10.2 or earlier, tap Settings > iCloud > Backup. If your device is still being restored, you see “This [device] is currently being restored and will automatically back up when it is done.”
About your photos
- When you use iCloud Photo Library, your photos and videos automatically upload to iCloud. They aren’t included in your nightly backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your photos and videos can begin to download.
- If you haven’t turned on iCloud Photo Library, iCloud Backup may include photos and videos in your Photo Library or Camera Roll. Not sure if iCloud Photo Library was turned on when you made the backup? After you restore your device, check Settings > [your name] >iCloud > Photos. If iCloud Photo Library is turned on, then the photos were stored in iCloud Photo Library.
- If the photos and videos were included in the backup, they’ll download to your iOS device in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi network.